VidiyoStep-by-step guides, answers to common problems, and an email address that reaches a person.
Step-by-step guides for Studio and the apps: uploading, going live, scheduling a channel, earning, Your brand, and watching on each device.
Stream will not play, buffering, Wi-Fi only.
Read answer →HelpTV activationPair your TV with a code from your phone.
Read answer →HelpCaptionsWhere the CC control lives on each device.
Read answer →HelpAccountPassword reset and when you need an account.
Read answer →HelpPrivacyExport or delete your data any time.
Read answer →HelpReportingFlag content and how moderation works.
Read answer →HelpCopyrightDMCA takedown process for rights holders.
Read answer →Check your connection first: live channels need a steady 3 Mbps or better. If you are on mobile data, the app's "Wi-Fi Only Streaming" setting pauses autoplay until you are back on Wi-Fi. Still stuck? Force-close the app and reopen it, then try another channel to rule out a single-channel issue.
Open Vidiyo on your TV and choose Sign in. Visit vidiyo.com/activate on your phone or computer, enter the code on the screen, and the TV signs in on its own within a few seconds.
When a stream carries captions, the player shows a captions control: the CC button on phones, the transport panel on Apple TV and Fire TV, and the * key on Roku. Caption preferences in the app's settings apply the next time playback starts.
Reset your password from the sign-in screen. Viewing never requires an account; you only need one to follow channels, sync favorites, or create.
You can export or delete your data any time from privacy requests. The privacy policy explains what we collect and why. We do not sell your personal data.
Every channel and video has a Report action. Reports go to human review; see Trust & Safety for how moderation works and how fast we act.
Rights holders can file a takedown notice under the DMCA; the process and our designated agent are on the DMCA page.
Email support@vidiyo.com with what you were doing, what happened, and the device you were on. We reply within one business day. Creators with channel questions can also reach creators@vidiyo.com.